What Happens If Your Rental Laptop Breaks Down?

We hear this question all the time, and it’s a fair one. You rent a laptop, you’re working on it, and then — black screen, it won’t turn on, or it starts shutting down on its own. Now what? Who pays? Are you left without a computer in the middle of a job?

The short answer: get in touch right away, we arrange a replacement, and we handle the repair ourselves — under the same roof. Here’s how it works in practice.

Step one: contact us as soon as you notice a problem

Don’t wait for it to „fix itself“ and don’t try to open up the machine on your own. Call us at +381 63 8615 186 — by phone, Viber or WhatsApp, whichever suits you. Describe what’s going on: does the laptop turn on at all, does it shut down, is it making any strange noises.

Quite often we solve the problem right there on the call. Sometimes it’s the charger or a setting we can fix over the phone. If not — we move to the next step.

A replacement by arrangement — so you’re not left waiting

If it’s a genuine fault, we arrange a replacement device. You keep working, we take back the faulty laptop. You can pick up the replacement at one of our three stores in Belgrade, and if you’re not in Belgrade, courier delivery covers all of Serbia — same as the original delivery.

The same principle works the other way around: if your own laptop breaks down and is waiting for repair at our service center, you can take a replacement laptop while the repair is underway. Same logic — nobody should be left without a computer.

Repairs under the same roof

This is our biggest advantage. Behind the rental business stands the BG Computers repair shop — rentals and repairs live under the same roof. We don’t ship the laptop off „somewhere for a warranty claim“ and wait. Our technicians take it in hand, diagnose it and fix it.

That’s also why every laptop goes through the workshop before it’s handed out: cleaned, tested and set up, and issued with a working-condition guarantee. Faults still happen — that’s electronics. But when they do, you’re not on your own.

Who covers what — it’s in the agreement

Before pickup we sign a rental agreement, so everything is in black and white. The principle is simple:

• A fault that isn’t your doing — a failed disk, motherboard, something that gave out „with age“ — that’s on us to fix, and we arrange a replacement so you’re not left without a computer.
• Damage from improper use — spilled coffee, a fall off the desk, a cracked screen — is handled under the agreement, with the specifics agreed case by case.

There’s also the refundable deposit you leave at pickup: you get it back when you return the equipment in working order. You can ask anything you like before signing, and we’ve described the whole process in detail in our guide on how laptop rental works.

One tip from experience

Don’t hide a fault. Some people keep quiet until the rental ends, hoping it will „blow over“. It won’t — and it’s far easier for us to react right away than to discover the problem at the end. Get in touch as soon as you notice anything and we sort it out quickly, by arrangement, no drama.

Been thinking about renting, but this question held you back?

We get it. That’s exactly why we wrote this article. Rentals run by the day, week or month, and the daily rate drops the longer the period — exact prices are on each laptop’s page and in our public rental price list. Browse the selection at laptop rental in Belgrade, and if you’re taking several machines for a team, there’s also laptop rental for companies — with a contract, an invoice and payment by bank transfer.

And if something breaks down? Now you know: one call to +381 63 8615 186 — and we take care of it.